Director of Customer Success (Strategic Accounts)

About the Role

We are looking for a Director of Customer Success to lead our most strategically significant customer portfolio. You will own the success strategy, adoption & health of DataSnipper's 9 largest global audit networks — including the Big 4 and major international firms — and lead a team of 6 Senior Customer Success Managers dedicated to this segment.

This is a senior leadership role that sits at the intersection of health and adoption outcomes, commercial retention and growth, executive relationship management and CS strategy. You will set the direction for how DataSnipper engages with its most influential customers, shape our CS methodology for the strategic segment, and serve as the internal voice of the world's top audit firms. You will report directly to the VP of Customer Success.

About DataSnipper

Audit and finance are still massively manual, and we are on a mission to change that. DataSnipper is a $1B bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms worldwide.

We build software that automates the repetitive, time-consuming work that holds audit and finance teams back. Our platform works in and outside of Excel connecting to real documents and audit evidence so teams can work faster, with full traceability and confidence.

With AI and Agents at the core of our product vision, we are helping teams move from manual execution to intelligent, automated workflows. We are not just building software. We are transforming how audit gets done. If you want to build something category-defining at scale, this is the place.

What You Will Do

Team Leadership and Management

• Lead, manage, coach and develop a team of 6 Senior Customer Success Managers
• Own the team's roadmap and prioritization, ensuring focus on the accounts & opportunities that represent the across the strategic segment

Strategic Account Ownership

• Shape & own the strategic direction of key customer global relationships across the world's top audit firms
• Build and maintain executive-level relationships at C-suite and partner level, ensuring tangible outcomes across major stakeholders and leading executive business reviews

CS Methodology and Operating Model

• Set the CS methodology direction for the strategic segment and shape the operating model — including playbooks, tooling, and internal processes — ensuring they scale with the business
• Drive execution excellence across the portfolio; align operating cadence and team accountability to business outcomes

Customer Health, Adoption, and Value

• Shape health and value frameworks for the strategic segment; use portfolio-level insight to influence GTM strategy, product priorities, and risk forecasting
• Define and monitor adoption, retention and growth metrics across accounts — proactively identifying risk and driving value realization conversations with each network

Cross-functional Influence

• Partner with Product and GTM to translate strategic customer insight into roadmap influence and go-to-market positioning
• Act as the internal voice of the strategic customer — representing the needs of the world's top audit networks in product, pricing, and partnership discussions

What You Bring

• 8+ years of experience in Customer Success, Account Management, or a closely adjacent role within B2B SaaS, with at least 5 years in a people leadership capacity
• Proven track record managing complex, high-value enterprise accounts — ideally in professional services, audit, finance, or accounting technology
• Strong executive presence with the ability to build and sustain relationships at C-suite and partner level inside large, matrixed organizations
• Demonstrated ability to shape CS strategy, methodology, and operating models — not just execute existing playbooks
• Experience working across global, distributed teams and navigating complexity across regions and time zones
• Experience in audit, finance, or accounting technology is a strong plus

What We Offer

• Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact.
• Equity (Stock Appreciation Rights) to share in the company's success and growth.
• Pension plan with a 6% contribution on top of your base salary.
• 28 vacation days per year (full-time) to support your work-life balance.
• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office.
• Daily, freshly prepared lunches by our in-house chef to keep you energized.
• NS business card for easy commuting to the office.
• Engage with a vibrant international team spread across seven global offices.
• Company-wide events like DataSnipper GO, where global teams come together.
• Access to OpenUp, a mental health and wellness platform supporting your wellbeing.

Recruitment Process

• Recruiter Screen (30 minutes, online)
• Hiring Manager Interview (30 minutes, online)
• Assessment Interview (1 hour, on-site)
• Final Interview (30 minutes, online)

At DataSnipper, we believe great ideas come from different perspectives, experiences, and backgrounds. We are committed to building an inclusive workplace and providing every candidate with a fair and equitable hiring experience.

Our hiring decisions are merit based and grounded in the skills, experience, potential, and capabilities relevant to the role.

We welcome applicants regardless of age, race, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or any other characteristic that makes you, you.

What matters to us is what you can bring to the role, the team, and DataSnipper