Service Technician (Levels 1-3)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.

This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.

JOB DUTIES

• Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
• Execute structured diagnostic procedures using approved hardware and software tools
• Conduct inspections and validation testing to confirm repair effectiveness
• Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
• Escalate complex or recurring failures to higher-level technicians
• Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
• Ensure repair documentation supports engineering review and traceability
• Maintain parts usage accuracy and support inventory tracking
• Maintain organized workstations, tools, and component storage areas
• Follow all safety procedures and proper tool-handling standards
• Meet defined quality and throughput expectations for assigned work
• Identify repeat repair patterns and flag potential systemic concerns
• Provide feedback on process clarity and repair documentation standards
• Participate in required technical and safety training

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• 1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
• Demonstrated ability to perform mechanical and basic electrical troubleshooting
• Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
• Experience working in shop, lab, or field-service environments
• Strong attention to detail and documentation accuracy
• Ability to follow structured troubleshooting processes
• Flexibility to work weekends as part of a 5-day schedule

Preferred Experience, Qualifications, and Skills

• Trade school certification or technical training program completion
• Experience with issue-tracking systems such as Jira
• Exposure to robotics, automation, or integrated mechanical-electrical systems

Skills Scope & Decision Authority

• Operates independently on basic and moderate repairs Follows established troubleshooting frameworks
• Escalates complex diagnostics or systemic issues
• No leadership or workflow coordination authority

Additional Information

• This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.

Leveling: While this posting is written for a Service Technician I, we are also considering candidates for Service Technician II and Service Technician III. Final level will be determined based on each candidate's technical experience, demonstrated troubleshooting ability, ownership of increasingly complex repairs, and overall alignment with the role.

Candidates with more advanced experience in robotics, electro-mechanical systems, diagnostics, or fleet maintenance may be considered for a higher-level position with expanded responsibilities and greater independence.