Senior Systems Administrator, IT

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit’s success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up.

About the Role

The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible.

Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training.

About the Work

As systems administrator you will own the development of endpoint management and IT products across the organization

Design, develop, deploy and maintain long lasting solutions to reduce friction and support engagement

Identify trends in request tickets and help build automation and process/product improvements to make the company work more effectively over time and intelligently reduce risk

Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements

Provide top tier customer support in-person, in our ticketing system, and via chat for escalated issues

Drive documentation and training for our employees to effectively use our corporate tools

Secure configuration and access management of our operational production tooling

Manage our network and hosted services in our facilities

Participate in weekly sprints and IT projects, both as a contributor and as a subject matter expert

About You

6+ years of experience deploying solutions and maintaining IT products as a systems administrator in a technical environment

Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation

Familiarity with our operating systems of choice, including macOS, Ubuntu, and Windows 

Experience driving product improvements and policies in Okta, GitHub, Slack, Google Workspace, NinjaOne, Zoom, and Jira

The ability to thrive as a regional operator as part of a geographically diverse team

Experience configuring and maintaining common small office networking products

Familiarity with Agile frameworks to keep projects on track and delivered at velocity is a bonus

Bonus Points

Experience with discrete manufacturing

Experience in risk management within SOC 2 Type 2 compliance & SOX controls 

In addition to our core values, which are not unique to this position and are necessary for Agility Robotics employees:

We value high-performing creative individuals who dig into problems and opportunities

We strongly believe everyone should be treated with respect and dignity while performing the duties and responsibilities of their position

We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply

This a hybrid position based out of our Sale …