Manager, Delivery Solutions Architects - Public Sector

CSQ427R326

PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. 

Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our Public Sector customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem.

As a DSA Manager, you will shape and monitor the post-sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales, and professional services teams as well as partners. You will be responsible for the DSA Public Sector team and you will report to the Sr. Manager, DSA in the region.

You will make investment decisions in collaboration with the sales and pre-sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers. 

You will serve as a technical sponsor and thought leader to a select number of customers. You will hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production faster. 

You and your team will contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.

The Impact you will have: 

Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)

Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode

Keep your team of DSA’s ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in line with  the other field functions while consistently exceeding their certification goals

Assign accounts and distribute work across individuals for optimal customer coverage and team balance

Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology

Build relationships and partner with Sales, pre-sales and professional services teams to accelerate the growth of customers

Work with cross-functional teams to reduce customer risk and help your team with escalations and address any issues or blockers

Lead team activities to monitor customer progress and forecast growth

Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization

Maintain a robust hiring pipeline at all times

What we look for:

U.S. Citizenship (required due to Public Sector client support)

7+ years of successful experience in a customer-facing role

Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science

Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals

Trusted advisor to technical executives that guide strategic data project delivery decisions

Lead a team through best practices for architecture discussions, use case  Go-Lives, creating project and execution plans and customer growth strategy

Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners

Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role …