Technical Support Operations Manager, London

Isomorphic Labs is applying frontier AI to help unlock deeper scientific insights, faster breakthroughs, and life-changing medicines with an ambition to solve all disease.

The future is coming. A future enabled and enriched by the incredible power of machine learning. A future in which diseases are curtailed or cured starting with better and faster drug discovery. 

Come and be part of an interdisciplinary team driving groundbreaking innovation and play a meaningful role in contributing towards us achieving our ambitious goals, while being a part of an inspiring and collaborative culture.

The world we want tomorrow is the one we’re building today. It starts with the culture at this company. It starts with you. 

About Iso

Isomorphic Labs (IsoLabs) was launched in 2021 to advance human health by building on and beyond the Nobel-winning AlphaFold system. Since then, our interdisciplinary team of drug discovery experts and machine learning specialists has built powerful new predictive and generative AI models that accelerate scientific discovery at digital speed.

Our name comes from the belief that there is an underlying symmetry between biology and information science. By harnessing AI’s powerful capabilities, we can use it to model complex biological phenomena to help design novel molecules, anticipate how drugs will perform and develop innovative medicines to treat and cure some of the world’s most devastating diseases.

We have built a world-leading drug design engine comprising AI models that are capable of working across multiple therapeutic areas and drug modalities. We are continually innovating on model architecture and developing cutting-edge capabilities to advance rational drug design.

Every day, and with each new breakthrough, we’re getting closer to the promise of digital biology, and achieving our ambitious mission to one day solve all disease with the help of AI.

Your impact 

In this role, you will oversee the Technical Operations team, focusing on user-facing IT support, application integration and platform operations. This is a hands-on role, where you will be responsible for delivering stable, scalable and high performing services across all of Isomorphic Labs, whilst leading and growing a team.

This position offers a unique opportunity to design and shape our support and systems integration strategy, drive infrastructure automation, and ensure a highly productive environment for our Scientists, Researchers and Engineers.

What you will do 

Oversee and manage the integration of our suite of internal, multi-user tools and applications, owning the full software lifecycle of applications 

Evolve our support model by building and improving how technical support operates, navigating the complex Alphabet/Google Ecosystem

Manage, mentor and build a high performing, collaborative team 

Work with Stakeholders across the business such as Workplace, Engineering and Scientists to partner with and deliver on the technical operations roadmap 

Skills and Qualifications: 

Essential:

Proven experience managing a small team whilst being hands on with end users (ideally within technical support)

Extensive experience with end user support and solving complex internal problems 

Experience with Identity & Access Management (SSO)

Experience working with non-technical teams and leading the process for onboarding, offboarding, ticketing systems and much more 

Proficiency in Python, Bash, SQL or Go to automate repetitive operational workflows

Ability to build the strategy of a systems admin group 

Nice to have:

Knowledge of security best practices 

Experience with developer experience tools 

Excellent documentation skills, with focus on accuracy and clarity

Culture and values

We are guided by our shared values. It's not about finding people who think and act in the same way. These values help to guide our work and will continue to strengthen it. 

Thoughtful Thoughtful at Is …