Sr. Supervisor, Facilities Operations, U.S. East (R6094)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

What you'll do:

Lead and Develop the Regional Facilities Team 

Directly supervise, coach, and develop Facilities Coordinators assigned to the region. 

Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through. 

Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience. 

Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth. 

Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement. 

Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader. 

Operate the Regional Portfolio 

Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable. 

Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity. 

Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response. 

Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks. 

Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations. 

Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption. 

Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model. 

Lead Non-Capital Facilities Projects and Support Major Project Turnover 

Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership. 

Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority. 

Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects. 

For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance. 

Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete. 

Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership. 

Manage Vendors, Service Partners, and Regional Financial Execution 

Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers. 

Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations. 

Review invoices, track purchase orders and commitments, …