Principal Security Engineer

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like  Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Security at Parloa isn't an afterthought — it's foundational to how we build and operate an AI platform that enterprises trust with sensitive voice and chat data at scale. As Principal Security Engineer, you'll set the technical direction for security across our engineering organisation: from secure architecture and threat modelling, to embedding security thinking into how a fast-growing AI company designs, builds, and ships.

This is a hands-on, high-ownership role. You won't just maintain a security programme — you'll define it, working across infrastructure, product, and AI/ML teams to ensure security is built in from the start, not bolted on afterwards. You'll be a technical authority and a multiplier, raising the security bar across the whole organisation.

Areas of ownership:

Own the technical security engineering strategy across Parloa's platform, infrastructure, and AI/ML systems

Lead deep threat modelling and architecture reviews for new and existing systems, including LLM-based and voice/chat AI pipelines

Drive secure-by-design practices into the software development lifecycle, partnering closely with engineering teams rather than gatekeeping after the fact

Design and improve detection, monitoring, and incident response capabilities across cloud and AI infrastructure

Guide security architecture for multi-tenant, sensitive data flows across Parloa's enterprise customer base

Support compliance and governance efforts (e.g. SOC 2, ISO 27001) by ensuring technical controls are sound and well-documented

Mentor senior+ engineers and security practitioners, building security capability across the wider organisation

Act as a trusted technical voice in conversations with enterprise customers and partners on security matters

Stay ahead of the evolving threat landscape for AI and voice/chat systems, bringing new risks and mitigations to the team proactively

Who you are:

Extensive experience (15+ years) in security engineering, with demonstrated impact at Staff or Principal level

Deep expertise in application security and/or cloud security, threat modelling, and secure architecture for distributed, cloud-native systems

Hands-on experience with cloud security across AWS, GCP, or Azure, and container orchestration (Kubernetes)

Strong understanding of identity and access management, encryption, and secure data handling at enterprise scale

Experience securing systems handling sensitive or regulated data, ideally with exposure to GDPR or similar frameworks

A track record of driving security strategy and influencing engineering culture across an organisation, not just executing individual fixes

Excellent communication skills, able to explain security risk and trade-offs clearly to engineers, leadership, and customers

Genuine curiosity about AI systems and a willingness to dig into the emerging security challenges they introduce

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

Earn Trust  – act with transparency and reliability.

Obsess Over Customers  – always start with the customer problem.

Think Big  – set bold goals and pursue them fearlessly.

Have Integrity  – do the right thing, especially when it’s hard.

Disagree & Commit  – debate with candor, align fast, and deliver.

Own It  – take full responsibility for …