Sr Value Engineer - West Coast

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior Value Engineer - West Coast at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa.

This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making.

You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions.

This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence.

Areas of Ownership:

Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation

Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements

Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes

Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion

Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio)

Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders

Drive post-sale value realization by validating outcomes and supporting expansion through proven impact

Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks

Who You Are:

You bring 5+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise B2B SaaS or software environments

You have a proven track record of building and owning ROI models and business cases that influenced $1M+ enterprise deals involving finance and procurement stakeholders

You have strong financial modeling expertise (e.g., NPV, IRR, TCO, payback, multi-year scenarios) and can confidently defend assumptions in executive conversations

You thrive in complex, ambiguous environments with incomplete data, tight timelines, and multi-stakeholder decision processes

You have executive presence and can translate complex analysis into clear, persuasive business narratives

You are highly autonomous, with a strong ownership mindset, while collaborating effectively across Sales, Solutions Engineering, and GTM teams

You are hands-on and pragmatic, comfortable building models from first principles rather than relying on templated approaches

Nice to Have:

Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large-scale customer operations environments

Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms)

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